Welcome! In this quick start guide we take you through the steps to start shipping with Trunkrs, managing your shipments and managing your organisation within our new Shipping Portal.
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Disclaimer | The shipping portal is an application that’s still in active development. This means that some of the information you will read down here might be different from the actual application you are having in front of you. We try to update this manual as frequently as possible, to minimise this potential difference. |
In this guide:
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Go to Settings > Manage Users
To change roles click manage users
Either revoke the account or change it’s roles
Managing your organisation
Go to Settings > Manage Organizations
Select the Manage
on the organisation you like to manage
Change the value’s for your organisation
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Changing the address here does not change the address known to our collection department, if your collection address needs to be change contact your Customer Succes Manager or your Account manager. |
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This only works for shipments that are announced via the shipping portal. |
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Organisation name: Changes the name on your label and in your Track & Trace Email Address: This will change the email-address known to Trunkrs for important messages. |
Integrating your webshop via Plug-in
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To make sure your shipment data is correct and usable for creating shipments, you will be shown a review window. In this overview you can see all the shipments that we are about to create for you. Any missing or incorrect data will be highlight in red. If you have red fields, you can simply add or edit data to these fields in this view, no need to go back and re-upload.
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Sometimes it happens that wrong shipments have been created, or maybe an order was cancelled by the recipient. In this case we have an easy cancel option for one or multiple shipments at the same time.
One shipment
Search the shipment you are looking for > click on the shipment in the list > the drawer opens up on the right side > hit the cancel button
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Multiple shipments
Search the shipments you are looking for > select the shipments by using the checkbox on the left side of the list > a bottom drawer will open up > cancel shipments > all shipments selected will now be canceled
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